Shipping

Processing Times

We are committed to processing all orders as quickly as possible, please allow up to 48hrs after you place your order for it to be shipped, excluding weekends and public holidays. Please allow an additional day during promotional periods.

Please ensure your address on your order is correct, Jolie Jewels is not responsible for shipping address errors provided to us. If you have provided incorrect details please let us know right away so we can do our best to update them.

Australian Domestic Shipping

Free express shipping Australia wide for all orders over $75. Orders under $75 will be charged a $10.00 shipping fee at checkout. Once shipped metro deliveries will arrive in 1-2 business days and rural deliveries will arrive in 3-5 business days. All parcels are delivered using Australia Post’s express shipping service.

Orders that are returned to sender by no fault of Jolie Jewels will be issued a refund of the purchase price minus a $10 postage fee. This includes all unsuccessful deliveries due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended. Redelivery fee is to be paid by customer.

International Shipping

Free international shipping for all orders over $150. Orders under $150 will be charged a $25 shipping fee at checkout. Estimated delivery time is 7 business days. All parcels are delivered using Australia Post’s shipping service.

Orders that are returned to sender by no fault of Jolie Jewels will be issued a refund of the purchase price minus a $25 postage fee. This includes all unsuccessful deliveries due to incorrect address, failure to collect parcel from LPO, the shipping address left unattended or refusal of customs charges. Redelivery fee is to be paid by customer.

Taxes/Duties for International Shipments

Taxes and duties are not included in the total price paid. These are determined by the customs agency in the destination country and are collected at the time of delivery by the recipient. Jolie Jewels is not responsible for these fees, this is the buyers responsibly.

It is our goal to provide you with your pieces in a safe and timely matter. However please note Jolie Jewels has no control over shipping delays and the above time frames are estimates only.

Please contact us at info@joliejewels.com.au for any postage enquiries.